| Creator | paul.c.lunceford.ctr@army.mil |
| Process Context Model | N2F.02.03 Perform Call Center Operations |
| Matrix model | 2030 Census OV-2.f DV |
| DoDAF 20 OV-2 Operational Resource Flow Description | OV-2a Call Center Operations |
| is refined by | Call Center Operations Staff (Contractor) |
| Responsible for | Perform Call Center Operations |