| Creator | paul.c.lunceford.ctr@army.mil |
| DoDAF 20 OV-5a Operational Activity Decomposition Tree | OV-5a Call Center Operations |
| DoDAF 20 CV-6 Capability to Operational Activities Mapping | 2030 Census CV-6f DV |
| OV-6c Event Trace Description | OV-6c Call Center Staffing |
| follows | Sign Offer Letter |
| is process-oriented subordinate | Onboard Employee |
| is carried out by | Call Center Trainer |
| belongs to | Call Center Trainer |
| is predecessor of | Badge CSR |