Creator paul.c.lunceford.ctr@army.mil
Identifier N2F.02.03
Last change Nov 2 2023 8:33:42 PM
Last user paul.c.lunceford.ctr@army.mil
Name Perform Call Center Operations
Time of generation Nov 2 2023 6:54:41 PM
Type Function
 
Creator paul.c.lunceford.ctr@army.mil
 
EPC N2F EPM
E2E Hierarchy N2F L3
Matrix model 2030 Census OV-6a DV
Capability Process Map 2030 Census CPMD DV
Process Context Model N2F.02.03 Perform Call Center Operations
E2E Hierarchy Notify to Fulfill
 
is activated by BPMN Inclusive gateway
is activated by 1 month before Census Day - 3/1/2020
is activated by BPMN Inclusive gateway
is activated by 1 month before Census Day - 3/1/2020
is carried out by US Census Personnel
is carried out by Call Center Contractor
is carried out by Public
is carried out by Call Center as a Service IT Provider
is constrained Section 508 Accessibility
is constrained US Census Data and Privacy Policy
is constrained US Census Bureau Censuses and Survey Guidance
consumes Telephone Circuitry
consumes Outbound Call Campaign
consumes US Phone System
has as input Question concerning Census
has as input Census Survey Results
has as input Question concerning Census
has as input Census Survey Results
is process-oriented subordinate Answer Question
is process-oriented subordinate Answer Question
is under technical responsibility of Census Questionnaire Assistance
is carried out by Call Center Quality Assurance Specialist
is carried out by Call Center Security Officer
is carried out by CSR
is carried out by Census Observer
is carried out by Call Center Supervisor
influences Assist Public with fulfilling their Census obligation
influences Calls dispositioned as Enumerated
is measured by Effectiveness of fulfilling complete enumerations
is measured by Time to answer
is measured by Call Disposition
is predecessor of Document Call
is predecessor of Route to CSR
is predecessor of Assist Caller
is predecessor of Perform Call Quality Control Check
is predecessor of Mark CSR Status
is predecessor of Find available CSR
is predecessor of Place Call
is predecessor of Enumerate Survey Response
leads to Request Paper Survey
leads to Request Paper Survey
produces US Demographics
produces Outbound Call Results
produces Survey Enumerations