| Creator | paul.c.lunceford.ctr@army.mil |
| OV-3a Information Exchange Catalog | OV3-a Call Center Operations |
| OV-6c Event Trace Description | OV-6c Call Center Staffing |
| Matrix model | IAM Call Center Operations |
| is output of | Generate Offer Letter |
| is part of | Job Acquisition Documentation |
| belongs to | CSR Applicant |
| is input for | Sign Offer Letter |