| Creator | paul.c.lunceford.ctr@army.mil |
| Matrix model | IAM Call Center Operations |
| DoDAF 20 DIV-1 Conceptual Data Model | DIV-1 Call Center Operations |
| specializes | Call Center Object |
| generalizes | Technician |
| generalizes | Trainer |
| generalizes | CSR |
| generalizes | Supervisor |
| generalizes | QA Controller |
| generalizes | Security Officer |