| Creator | paul.c.lunceford.ctr@army.mil |
| DoDAF 20 OV-2 Operational Resource Flow Description | OV-2a Call Center Operations |
| refines | CQA Headquarters Staff (Contractor) |
| refines | Contractor Back Office Staff |
| refines | Call Center Floor Staff (Contractor) |
| refines | US Census Government Personnel |
| refines | US Public |
| refines | Call Center Operations Staff (Contractor) |