| Creator | paul.c.lunceford.ctr@army.mil |
| DoDAF 20 CV-2 Capability Taxonomy | CV-2 Call Center Ops |
| realizes | Security (CCO) |
| realizes | Infrastructure (CCO) |
| realizes | Staffing (CCO) |
| realizes | Property Management (CCO) |
| realizes | Operations Management (CCO) |
| realizes | Inbound Call Processing (CCO) |
| realizes | Quality Control (CCO) |
| realizes | Outbound Call Campaigns (CCO) |