| Creator | paul.c.lunceford.ctr@army.mil |
| DoDAF 20 OV-5a Operational Activity Decomposition Tree | OV-5a Call Center Operations |
| is process-oriented superior | Initiate Incident Review |
| is process-oriented superior | Stand Up Call Center |
| is process-oriented superior | Perform Call Quality Control Check |
| is process-oriented superior | Process Request for Paper Survey |
| is process-oriented superior | Execute Outbound Call Campaign |
| is process-oriented superior | Onboard Employee |
| is process-oriented superior | Perform Call Processing |
| is process-oriented superior | Close Down Call Center |