| Creator | paul.c.lunceford.ctr@army.mil |
| DoDAF 20 OV-2 Operational Resource Flow Description | OV-2a Call Center Operations |
| Matrix model | 2030 Census OV-2.f DV |
| is refined by | US Census Call Center Stakeholder |
| refines | Call Center Supervisor |
| refines | CSR |
| refines | Lead CSR |