| Creator | paul.c.lunceford.ctr@army.mil |
| Matrix model | 2030 Census OV-2.f DV |
| DoDAF 20 OV-2 Operational Resource Flow Description | OV-2a Call Center Operations |
| is refined by | US Census Call Center Stakeholder |
| refines | CQA Chief Security Officer |
| refines | CQA Operations Manager |
| refines | CQA Help Desk Tier 2 |
| refines | CQA Network Operations Analyst |
| refines | CQA IT Manager |
| refines | CQA Help Desk Tier 1 |
| refines | CQA Security Operations Analyst |
| refines | CQA Configuration Manager |
| refines | CQA Network Operations Manager |
| refines | CQA IT Help Desk Manager |