| Creator | paul.c.lunceford.ctr@army.mil |
| Matrix model | IAM Call Center Operations |
| DoDAF 20 DIV-1 Conceptual Data Model | DIV-1 Call Center Operations |
| specializes | Call Center Object |
| is composed of | Action Taken |
| is composed of | Score Sheet |
| is composed of | Alert |
| is composed of | CSR Review |