| Creator | paul.c.lunceford.ctr@army.mil |
| Matrix model | 2030 Census OV-6a DV |
| DoDAF 20 SV-1 Systems Interface Description | Agent Desktop SV-1 |
| Matrix model | 2030 Census StdV-1 DV |
| DoDAF 20 CV-7 Capability to Services Mapping | CV-7 Call Center Operations |
| DoDAF 20 SV-1 Systems Interface Description | Humanify SV-1 |
| DoDAF 20 SV-1 Systems Interface Description | Service Manager SV-1 |
| OV-6c Event Trace Description | 2030 Census OV-6c DV |
| DoDAF 20 SV-5b Operational Activity to Systems Traceability Matrix | 2030 Census SV-5b.f DV |
| DoDAF 20 SV-6 Systems Resource Flow Matrix | Humanify SV-6 DV |
| encompasses | Knowledge Base |
| encompasses | Build CSR Dashboard |
| encompasses | Available Agent List |
| encompasses | Call Log |
| belongs to | Service Manager |
| receives data from | Humanify |
| receives data from | Humanify |
| belongs to | Census Questionnaire Assistance |
| supports | Build CSR Dashboard |
| transmits data to | Timekeeping System |
| transmits data to | Humanify |
| transmits data to | Internet Survey Response |
| transmits data to | Humanify |