| Last user | ashley.m.smith102.ctr@army.mil |
| Creator | paul.c.lunceford.ctr@army.mil |
| DoDAF 20 OV-5a Operational Activity Decomposition Tree | OV-5a Call Center Operations |
| DoDAF 20 CV-6 Capability to Operational Activities Mapping | CV-6 Call Center Operations |
| DoDAF 20 CV-6 Capability to Operational Activities Mapping | 2030 Census CV-6f DV |
| is process-oriented subordinate | Call Center Operations |
| is process-oriented superior | Assist Caller |
| is process-oriented superior | Find available CSR |
| is process-oriented superior | Place Call |
| is process-oriented superior | Route to CSR |
| is process-oriented superior | Mark CSR Status |
| is process-oriented superior | Enumerate Survey Response |
| is process-oriented superior | Document Call |