| Creator | paul.c.lunceford.ctr@army.mil |
| DoDAF 20 CV-6 Capability to Operational Activities Mapping | 2030 Census CV-6f DV |
| E2E Hierarchy | N2F L3 |
| OV-6c Event Trace Description | 2030 Census OV-6c DV |
| DoDAF 20 OV-5a Operational Activity Decomposition Tree | OV-5a Call Center Operations |
| DoDAF 20 SV-5b Operational Activity to Systems Traceability Matrix | 2030 Census SV-5b.f DV |
| is activated by | Punch out to Agent |
| has as input | Available Agent List |
| follows | Place Call |
| follows | Perform Call Center Operations |
| is process-oriented subordinate | Perform Call Processing |
| is supported by | Interactive Voice Recognition |
| belongs to | Interactive Voice Recognition |
| has as output | Call Data |
| leads to | CSR Available? |