1 month before Census Day - 3/1/2020
2020 Census Collection End event
2030 Census
2030 Census CV-2
2030 Census CV-3
2030 Census CV-6.f
2030 Census DIV-1f
2030 Census OV-2.f
2030 Census OV-4
2030 Census OV-6a.f
2030 Census OV-6c
2030 Census Oversight Board (Govt)
2030 Census SV-3.f
2030 Census SV-5b.f
3 months after Census Day
3 months before call center go live - 11/1/2019
3 months before Census Day - 1/1/2020
[E2E]
[E2E] Touchpoint
A
a
a
A
A test Link
A2R-E
A2R-RP
ACQ
ACQ
Action Taken
Address
Address Verification
Advertise Call Center Position
Agent Address List
Agent Desktop
AI Census Assistant
AI Quality Control
Alert
Alert Marking
Answer Question
Applicant Tracking System
Application
Apply for Job
Article
Ask Question
Ask to Enumerate
Assign Agent Regions
Assist Caller
Assist Public with fulfilling their Census obligation
Audio Capture
Automated Scheduler
Available Agent List
Available Agent List
AWS Cloud Hosting
b
B
b
B
B2R
Background Investigator
Badge CCO Employee
Badge CSR
BPMN AND
BPMN Exclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
Build CSR Dashboard
Building
C2P
Call
Call Center
Call Center as a Service IT Provider
Call Center Contractor
Call Center Employee
Call Center Floor Operations
Call Center Floor Staff (Contractor)
Call Center Location
Call Center Object
Call Center on site Help Desk Tier 2
Call Center Operations
Call Center Operations
Call Center Operations Manager
Call Center Operations Oversight
Call Center Operations Staff (Contractor)
Call Center Quality Assurance Specialist
Call Center Security Officer
Call Center Supervisor
Call Center Trainer
Call Data
Call Data
Call Disposition
Call Disposition
Call Log
Call Log
Call Recording
Call Recording
Call Routing
Call Scheduling
Call Terminated
Caller want CSR to provide enumeration?
Calls dispositioned as Enumerated
Campaign Type (Coverage Improvement, Quality Improvement)
Candidate Pass Background Check?
Capture Address and Name of Requestor
Censjs Internet Survey Provider
Census Background Investigation System
Census Chief Architect
Census Data Lake
Census Day - 4/1/2020
Census Ends; End of FY2020
Census Field Operations
Census Observer
Census Operations Analyst
Census Questionnaire Assistance
Census Questionnaire Assistance
Census Security Officer
Census Survey Results
Chatbot Assist
Clean Data Center Systems
Close Down Call Center
Close down call center
Close Job Requisition
CM
Collect Results
Complaint
Configuration Management
Contractor Back Office Staff
Contractor HR System
Coverage Improvement
CQA CCB (Contractor)
CQA Chief Security Officer
CQA Configuration Manager
CQA Headquarters Staff (Contractor)
CQA Help Desk Tier 1
CQA Help Desk Tier 2
CQA IT Help Desk Manager
CQA IT Manager
CQA IT Oversight
CQA Network Operations Analyst
CQA Network Operations Manager
CQA Operations Manager
CQA Oversight Board (Govt)
CQA Program Management
CQA Security Operations Analyst
Create Call Center
Create Internet Survey Response Website
CSR
CSR
CSR Applicant
CSR Available?
CSR Badge
CSR Review
CSR Tool
CSR Trading Broker
D2RR
Data Center
Deliver Census responses
Deliver recordings to Census
Deploy Agent
Deploy ISR Website
Determine if want CSR to enumerate for caller
Develop After Action Report
Dialer
Did Candidate Accept?
Disposition
Document Call
Domain Colors
Domain Group Links
E2E Touchpoint
E2P
Effectiveness of closing cases
Effectiveness of field work
Effectiveness of fulfilling complete enumerations
EL
End Call
End Census - End of FY2020
End event Call Center Hiring
Enterprise Working Group
Enumerate Survey Response
Execute Outbound Call Campaign
External Interfaces
Final Question
Final Questions
Find available CSR
Find candidate cities
Find candidate locations
Fingerprint Request
Fingerprinting Office
Firewall
Flag for review
Floor Plan
FM
FM
Gateway
Gateway
Gateway
Gateways
General Question
Generate field agent workload
Generate Offer Letter
Generate outbound call campaign
Generate Outbound Call Campaign Results
Generate outbound call campaign results
H2R
Help Desk
Hire Field Agents
Hold
Hold Job Event
Household
Household Addresses
Household Questions
HR Recruiter
HRM
HRM
Humanify
Identify lease needs
Identify size need
IEE
IEE
Inbound Call
Inbound Call Data
Inbound Call Processing (CCO)
Inbound Call Virtual Agent
Infrastructure (CCO)
Initiate Call
Initiate Incident Review
Inspect facilities for PII data
Interactive Voice Recognition
Internet Survey Response
Interview Candidate
Is Application Complete?
Is Candidate selected for interview?
ISR Issue
IT System
IVR
Job Acquisition Documentation
Job Requisition
JRE 21
Knowledge Base
Knowledge Base
Languages Supported
Lead CSR
Lead CSR
LEGEND
Letter notification of Census
Location
LOG
LOG
Make Selection
Make selection
Mark Campaign Closed
Mark CSR Status
Mark Review Status
Menu Rules
Network Operations Center
NOC
Notice to public for obligation to complete 2020 Census
Notify Members
Notify Public
Notify to Fulfill
O2C
Occurance
offboard Agent
Offer Letter
Onboard Employee
Open Bridge
Open Cloud Computing Interface (OCCI) - RESTful HTTP Rendering, Open Grid Forum (OGF), Grid Final Document
Operations Management (CCO)
Outbound Call
Outbound Call Campaign
Outbound Call Campaign
Outbound Call Campaigns (CCO)
Outbound Call Data
Outbound call Numbers
Outbound Call Results
Outbound Call Virtual Agent
P2P/S2S
P2R
P2S
People
People Questions
Perform Call Center Operations
Perform Call Center Operations End Event
Perform Call Center Operations Start Event
Perform Call Processing
Perform Call Quality Control Check
Perform CSR Background Check
Perform Operation & Maintenance of ISR Website
Perform outbound call campaign
Perform Outreach Call Campaign
Perform Training
Perform Training
Performance of executing the 2020 Census
Phone Numbers
Place Call
Place Call
Playback Review Rating
Post Job Requisition
Process Fingerprints
Process received call payload
Process Request for Paper Survey
Process results
Process Survey Results
Property Management (CCO)
Provide Answer
Provision Call Center Observation Area
Provision communication infrastructure
Provision Work Area
Public
Public Internet
Public Resident
Punch out to Agent
Python 3.11
QA Controller
Quality Control (CCO)
Quality Control Team
Quality Review
Question concerning Census
Question concerning Field Agents
Question concerning ISR
Questionaire
Receive Badge
Receive call for Paper Survey
Receive Internet Survey Response
Receive Paper Survey Request
Receive Paper Survey Response
Recording
Region Information
Remove Duplicate Entries
Remove recently enumerated calls
Request for paper Questionaire
Request Paper Survey
Request to take Census over the phone
Research Answer
Response Improvement
Return Equipment
Return Results to Census
Review Applications
Review Call
Review call with CSR
Review with CSR
RHEL 9
Route to CSR
Router
Run Ad
Schedule for call
Schedule Review
Schedule Training (CCO)
Scheduled Call Back
Score Sheet
Screen Capture
Section 508 Accessibility
Security (CCO)
Security Officer
Security Operations Center
Security Oversight
Send Alert
Send CSR for training
Send Mailer
Send out Field Agents
Send Robocall
Send Servey Questionnaire
Servers
Service Manager
Sign Call Center Lease Agreement
Sign Offer Letter
Skill
SOC
Speech to Text
SQL 92
SR2R-E
SR2R-F
Staff Call Center
Staffing (CCO)
Staffing Team
Stand Up Call Center
Start event - 2 years prior - 1/1/2018
Start event Call Center Hiring
Supervisor
Supervisor Tool
Survey Enumerations
Survey Response/ Enumeration
Survey Response/ Enumeration
Systems Development Staff
T&R
T&R
Technician
Telephone Circuitry
Terminate CSR
Terminate Lease
Test ISR website performance load
Test Link
Text to Speech
Time Keeping System
Time to answer
Timekeeping System
Topic
Train outbound call staff
Trainer
Translation
Travel to Fingerprinting Office
Travel to Fingerprinting Office
US Census Bureau
US Census Bureau Censuses and Survey Guidance
US Census Call Center Stakeholder
US Census Data and Privacy Policy
US Census Government Personnel
US Census Personnel
US Census Responder
US Demographics
US Mail System
US Phone System
US Public
Virtual Hold
Was candidate selected?
Web Services Addressing 1.0 - SOAP Binding, W3C Recommendation
Windows 11
Workforce Management
Workstation
1
2
3
[
A
B
C
D
E
F
G
H
I
J
K
M
N
O
P
Q
R
S
T
U
V
W
1
1 month before Census Day - 3/1/2020
2
2020 Census Collection End event
2030 Census
2030 Census CV-2
2030 Census CV-3
2030 Census CV-6.f
2030 Census DIV-1f
2030 Census OV-2.f
2030 Census OV-4
2030 Census OV-6a.f
2030 Census OV-6c
2030 Census Oversight Board (Govt)
2030 Census SV-3.f
2030 Census SV-5b.f
3
3 months after Census Day
3 months before call center go live - 11/1/2019
3 months before Census Day - 1/1/2020
[
[E2E]
[E2E] Touchpoint
A
A
a
a
A
A test Link
A2R-E
A2R-RP
ACQ
ACQ
Action Taken
Address
Address Verification
Advertise Call Center Position
Agent Address List
Agent Desktop
AI Census Assistant
AI Quality Control
Alert
Alert Marking
Answer Question
Applicant Tracking System
Application
Apply for Job
Article
Ask Question
Ask to Enumerate
Assign Agent Regions
Assist Caller
Assist Public with fulfilling their Census obligation
Audio Capture
Automated Scheduler
Available Agent List
Available Agent List
AWS Cloud Hosting
B
b
B
b
B
B2R
Background Investigator
Badge CCO Employee
Badge CSR
BPMN AND
BPMN Exclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
Build CSR Dashboard
Building
C
C2P
Call
Call Center
Call Center as a Service IT Provider
Call Center Contractor
Call Center Employee
Call Center Floor Operations
Call Center Floor Staff (Contractor)
Call Center Location
Call Center Object
Call Center on site Help Desk Tier 2
Call Center Operations
Call Center Operations
Call Center Operations Manager
Call Center Operations Oversight
Call Center Operations Staff (Contractor)
Call Center Quality Assurance Specialist
Call Center Security Officer
Call Center Supervisor
Call Center Trainer
Call Data
Call Data
Call Disposition
Call Disposition
Call Log
Call Log
Call Recording
Call Recording
Call Routing
Call Scheduling
Call Terminated
Caller want CSR to provide enumeration?
Calls dispositioned as Enumerated
Campaign Type (Coverage Improvement, Quality Improvement)
Candidate Pass Background Check?
Capture Address and Name of Requestor
Censjs Internet Survey Provider
Census Background Investigation System
Census Chief Architect
Census Data Lake
Census Day - 4/1/2020
Census Ends; End of FY2020
Census Field Operations
Census Observer
Census Operations Analyst
Census Questionnaire Assistance
Census Questionnaire Assistance
Census Security Officer
Census Survey Results
Chatbot Assist
Clean Data Center Systems
Close Down Call Center
Close down call center
Close Job Requisition
CM
Collect Results
Complaint
Configuration Management
Contractor Back Office Staff
Contractor HR System
Coverage Improvement
CQA CCB (Contractor)
CQA Chief Security Officer
CQA Configuration Manager
CQA Headquarters Staff (Contractor)
CQA Help Desk Tier 1
CQA Help Desk Tier 2
CQA IT Help Desk Manager
CQA IT Manager
CQA IT Oversight
CQA Network Operations Analyst
CQA Network Operations Manager
CQA Operations Manager
CQA Oversight Board (Govt)
CQA Program Management
CQA Security Operations Analyst
Create Call Center
Create Internet Survey Response Website
CSR
CSR
CSR Applicant
CSR Available?
CSR Badge
CSR Review
CSR Tool
CSR Trading Broker
D
D2RR
Data Center
Deliver Census responses
Deliver recordings to Census
Deploy Agent
Deploy ISR Website
Determine if want CSR to enumerate for caller
Develop After Action Report
Dialer
Did Candidate Accept?
Disposition
Document Call
Domain Colors
Domain Group Links
E
E2E Touchpoint
E2P
Effectiveness of closing cases
Effectiveness of field work
Effectiveness of fulfilling complete enumerations
EL
End Call
End Census - End of FY2020
End event Call Center Hiring
Enterprise Working Group
Enumerate Survey Response
Execute Outbound Call Campaign
External Interfaces
F
Final Question
Final Questions
Find available CSR
Find candidate cities
Find candidate locations
Fingerprint Request
Fingerprinting Office
Firewall
Flag for review
Floor Plan
FM
FM
G
Gateway
Gateway
Gateway
Gateways
General Question
Generate field agent workload
Generate Offer Letter
Generate outbound call campaign
Generate Outbound Call Campaign Results
Generate outbound call campaign results
H
H2R
Help Desk
Hire Field Agents
Hold
Hold Job Event
Household
Household Addresses
Household Questions
HR Recruiter
HRM
HRM
Humanify
I
Identify lease needs
Identify size need
IEE
IEE
Inbound Call
Inbound Call Data
Inbound Call Processing (CCO)
Inbound Call Virtual Agent
Infrastructure (CCO)
Initiate Call
Initiate Incident Review
Inspect facilities for PII data
Interactive Voice Recognition
Internet Survey Response
Interview Candidate
Is Application Complete?
Is Candidate selected for interview?
ISR Issue
IT System
IVR
J
Job Acquisition Documentation
Job Requisition
JRE 21
K
Knowledge Base
Knowledge Base
L
Languages Supported
Lead CSR
Lead CSR
LEGEND
Letter notification of Census
Location
LOG
LOG
M
Make Selection
Make selection
Mark Campaign Closed
Mark CSR Status
Mark Review Status
Menu Rules
N
Network Operations Center
NOC
Notice to public for obligation to complete 2020 Census
Notify Members
Notify Public
Notify to Fulfill
O
O2C
Occurance
offboard Agent
Offer Letter
Onboard Employee
Open Bridge
Open Cloud Computing Interface (OCCI) - RESTful HTTP Rendering, Open Grid Forum (OGF), Grid Final Document
Operations Management (CCO)
Outbound Call
Outbound Call Campaign
Outbound Call Campaign
Outbound Call Campaigns (CCO)
Outbound Call Data
Outbound call Numbers
Outbound Call Results
Outbound Call Virtual Agent
P
P2P/S2S
P2R
P2S
People
People Questions
Perform Call Center Operations
Perform Call Center Operations End Event
Perform Call Center Operations Start Event
Perform Call Processing
Perform Call Quality Control Check
Perform CSR Background Check
Perform Operation & Maintenance of ISR Website
Perform outbound call campaign
Perform Outreach Call Campaign
Perform Training
Perform Training
Performance of executing the 2020 Census
Phone Numbers
Place Call
Place Call
Playback Review Rating
Post Job Requisition
Process Fingerprints
Process received call payload
Process Request for Paper Survey
Process results
Process Survey Results
Property Management (CCO)
Provide Answer
Provision Call Center Observation Area
Provision communication infrastructure
Provision Work Area
Public
Public Internet
Public Resident
Punch out to Agent
Python 3.11
Q
QA Controller
Quality Control (CCO)
Quality Control Team
Quality Review
Question concerning Census
Question concerning Field Agents
Question concerning ISR
Questionaire
R
Receive Badge
Receive call for Paper Survey
Receive Internet Survey Response
Receive Paper Survey Request
Receive Paper Survey Response
Recording
Region Information
Remove Duplicate Entries
Remove recently enumerated calls
Request for paper Questionaire
Request Paper Survey
Request to take Census over the phone
Research Answer
Response Improvement
Return Equipment
Return Results to Census
Review Applications
Review Call
Review call with CSR
Review with CSR
RHEL 9
Route to CSR
Router
Run Ad
S
Schedule for call
Schedule Review
Schedule Training (CCO)
Scheduled Call Back
Score Sheet
Screen Capture
Section 508 Accessibility
Security (CCO)
Security Officer
Security Operations Center
Security Oversight
Send Alert
Send CSR for training
Send Mailer
Send out Field Agents
Send Robocall
Send Servey Questionnaire
Servers
Service Manager
Sign Call Center Lease Agreement
Sign Offer Letter
Skill
SOC
Speech to Text
SQL 92
SR2R-E
SR2R-F
Staff Call Center
Staffing (CCO)
Staffing Team
Stand Up Call Center
Start event - 2 years prior - 1/1/2018
Start event Call Center Hiring
Supervisor
Supervisor Tool
Survey Enumerations
Survey Response/ Enumeration
Survey Response/ Enumeration
Systems Development Staff
T
T&R
T&R
Technician
Telephone Circuitry
Terminate CSR
Terminate Lease
Test ISR website performance load
Test Link
Text to Speech
Time Keeping System
Time to answer
Timekeeping System
Topic
Train outbound call staff
Trainer
Translation
Travel to Fingerprinting Office
Travel to Fingerprinting Office
U
US Census Bureau
US Census Bureau Censuses and Survey Guidance
US Census Call Center Stakeholder
US Census Data and Privacy Policy
US Census Government Personnel
US Census Personnel
US Census Responder
US Demographics
US Mail System
US Phone System
US Public
V
Virtual Hold
W
Was candidate selected?
Web Services Addressing 1.0 - SOAP Binding, W3C Recommendation
Windows 11
Workforce Management
Workstation