: 
   
Application system type TOP
Agent Desktop
AI Census Assistant
Applicant Tracking System
Census Background Investigation System
Census Data Lake
Contractor HR System
Coverage Improvement
External Interfaces
Humanify
Interactive Voice Recognition
Internet Survey Response
NOC
Response Improvement
Service Manager
SOC
Time Keeping System
Timekeeping System
Artifact TOP
2030 Census CV-2
2030 Census CV-3
2030 Census CV-6.f
2030 Census DIV-1f
2030 Census OV-2.f
2030 Census OV-4
2030 Census OV-6a.f
2030 Census OV-6c
2030 Census SV-3.f
2030 Census SV-5b.f
Capability TOP
2030 Census
Inbound Call Processing (CCO)
Infrastructure (CCO)
Operations Management (CCO)
Outbound Call Campaigns (CCO)
Property Management (CCO)
Quality Control (CCO)
Security (CCO)
Staffing (CCO)
Class TOP
A
a
ACQ
Action Taken
Address
Alert
Article
Available Agent List
b
B
Building
Call
Call Center
Call Center Employee
Call Center Location
Call Center Object
Call Data
Call Disposition
Call Log
Call Recording
CSR
CSR Review
Data Center
Disposition
Final Question
Firewall
Floor Plan
FM
Household
HRM
IEE
Inbound Call
Inbound Call Data
IT System
Knowledge Base
Languages Supported
Lead CSR
Location
LOG
Occurance
Outbound Call
Outbound Call Data
People
QA Controller
Quality Review
Recording
Router
Score Sheet
Security Officer
Servers
Skill
Supervisor
Survey Response/ Enumeration
T&R
Technician
Topic
Trainer
Workstation
Cluster/Data model TOP
a
A
ACQ
Address Verification
Agent Address List
Application
Available Agent List
b
B
Call Data
Call Log
Campaign Type (Coverage Improvement, Quality Improvement)
Census Survey Results
Complaint
CSR Badge
Final Questions
Fingerprint Request
FM
General Question
Household Addresses
Household Questions
HRM
IEE
ISR Issue
Job Acquisition Documentation
Job Requisition
Knowledge Base
Letter notification of Census
LOG
Notice to public for obligation to complete 2020 Census
Offer Letter
Outbound call Numbers
People Questions
Phone Numbers
Question concerning Census
Question concerning Field Agents
Question concerning ISR
Questionaire
Region Information
Request for paper Questionaire
Request to take Census over the phone
Survey Response/ Enumeration
T&R
Event TOP
1 month before Census Day - 3/1/2020
2020 Census Collection End event
3 months after Census Day
3 months before call center go live - 11/1/2019
3 months before Census Day - 1/1/2020
[E2E] Touchpoint
Call Terminated
Census Day - 4/1/2020
Census Ends; End of FY2020
End Census - End of FY2020
End event Call Center Hiring
Perform Call Center Operations End Event
Perform Call Center Operations Start Event
Punch out to Agent
Start event - 2 years prior - 1/1/2018
Start event Call Center Hiring
Fielded capability TOP
AI Quality Control
AWS Cloud Hosting
Inbound Call Virtual Agent
Outbound Call Virtual Agent
Function TOP
[E2E]
A2R-E
A2R-RP
Advertise Call Center Position
Alert Marking
Answer Question
Apply for Job
Ask Question
Ask to Enumerate
Assign Agent Regions
Assist Caller
Audio Capture
Automated Scheduler
B2R
Badge CCO Employee
Badge CSR
Build CSR Dashboard
C2P
Call Center Operations
Call Recording
Call Routing
Call Scheduling
Capture Address and Name of Requestor
Chatbot Assist
Clean Data Center Systems
Close Down Call Center
Close down call center
Close Job Requisition
CM
Collect Results
Create Call Center
Create Internet Survey Response Website
CSR Tool
CSR Trading Broker
D2RR
Deliver Census responses
Deliver recordings to Census
Deploy Agent
Deploy ISR Website
Determine if want CSR to enumerate for caller
Develop After Action Report
Dialer
Document Call
Domain Colors
E2E Touchpoint
E2P
EL
End Call
Enumerate Survey Response
Execute Outbound Call Campaign
Find available CSR
Find candidate cities
Find candidate locations
Flag for review
Gateways
Generate field agent workload
Generate Offer Letter
Generate outbound call campaign
Generate Outbound Call Campaign Results
Generate outbound call campaign results
H2R
Hire Field Agents
Hold
Hold Job Event
Identify lease needs
Identify size need
Initiate Call
Initiate Incident Review
Inspect facilities for PII data
Interview Candidate
IVR
LEGEND
Make Selection
Make selection
Mark Campaign Closed
Mark CSR Status
Mark Review Status
Menu Rules
Notify Members
Notify Public
Notify to Fulfill
O2C
offboard Agent
Onboard Employee
Open Bridge
Outbound Call Campaign
P2P/S2S
P2R
P2S
Perform Call Center Operations
Perform Call Processing
Perform Call Quality Control Check
Perform CSR Background Check
Perform Operation & Maintenance of ISR Website
Perform outbound call campaign
Perform Outreach Call Campaign
Perform Training
Perform Training
Place Call
Place Call
Playback Review Rating
Post Job Requisition
Process Fingerprints
Process received call payload
Process Request for Paper Survey
Process results
Process Survey Results
Provide Answer
Provision Call Center Observation Area
Provision communication infrastructure
Provision Work Area
Receive Badge
Receive call for Paper Survey
Receive Internet Survey Response
Receive Paper Survey Request
Receive Paper Survey Response
Remove Duplicate Entries
Remove recently enumerated calls
Research Answer
Return Equipment
Return Results to Census
Review Applications
Review Call
Review call with CSR
Review with CSR
Route to CSR
Run Ad
Schedule for call
Schedule Review
Schedule Training (CCO)
Scheduled Call Back
Screen Capture
Send Alert
Send CSR for training
Send Mailer
Send out Field Agents
Send Robocall
Send Servey Questionnaire
Sign Call Center Lease Agreement
Sign Offer Letter
Speech to Text
SR2R-E
SR2R-F
Staff Call Center
Stand Up Call Center
Supervisor Tool
Terminate CSR
Terminate Lease
Test ISR website performance load
Text to Speech
Train outbound call staff
Translation
Travel to Fingerprinting Office
Travel to Fingerprinting Office
Virtual Hold
Workforce Management
General resource TOP
Outbound Call Campaign
Outbound Call Results
Public Internet
Survey Enumerations
Telephone Circuitry
US Demographics
US Mail System
US Phone System
KPI instance TOP
Call Disposition
Effectiveness of closing cases
Effectiveness of field work
Effectiveness of fulfilling complete enumerations
Objective TOP
Assist Public with fulfilling their Census obligation
Calls dispositioned as Enumerated
Organizational unit TOP
2030 Census Oversight Board (Govt)
Call Center as a Service IT Provider
Call Center Contractor
Call Center Floor Operations
Call Center Operations Oversight
Censjs Internet Survey Provider
Census Field Operations
Census Questionnaire Assistance
Census Questionnaire Assistance
Configuration Management
CQA CCB (Contractor)
CQA IT Oversight
CQA Oversight Board (Govt)
CQA Program Management
Enterprise Working Group
Help Desk
Network Operations Center
Public
Quality Control Team
Security Operations Center
Security Oversight
Staffing Team
Systems Development Staff
US Census Bureau
US Census Personnel
Organizational unit type TOP
Call Center Operations
Policy TOP
Section 508 Accessibility
US Census Bureau Censuses and Survey Guidance
US Census Data and Privacy Policy
Protocol TOP
JRE 21
Open Cloud Computing Interface (OCCI) - RESTful HTTP Rendering, Open Grid Forum (OGF), Grid Final Document
Python 3.11
RHEL 9
SQL 92
Web Services Addressing 1.0 - SOAP Binding, W3C Recommendation
Windows 11
Role TOP
Background Investigator
Call Center Floor Staff (Contractor)
Call Center on site Help Desk Tier 2
Call Center Operations Manager
Call Center Operations Staff (Contractor)
Call Center Quality Assurance Specialist
Call Center Security Officer
Call Center Supervisor
Call Center Trainer
Census Chief Architect
Census Observer
Census Operations Analyst
Census Security Officer
Contractor Back Office Staff
CQA Chief Security Officer
CQA Configuration Manager
CQA Headquarters Staff (Contractor)
CQA Help Desk Tier 1
CQA Help Desk Tier 2
CQA IT Help Desk Manager
CQA IT Manager
CQA Network Operations Analyst
CQA Network Operations Manager
CQA Operations Manager
CQA Security Operations Analyst
CSR
CSR Applicant
Fingerprinting Office
HR Recruiter
Lead CSR
Public Resident
US Census Call Center Stakeholder
US Census Government Personnel
US Census Responder
US Public
Rule TOP
BPMN AND
BPMN Exclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
BPMN Inclusive gateway
Caller want CSR to provide enumeration?
Candidate Pass Background Check?
CSR Available?
Did Candidate Accept?
Gateway
Gateway
Gateway
Is Application Complete?
Is Candidate selected for interview?
Request Paper Survey
Was candidate selected?
Structural element TOP
A test Link
Domain Group Links
Test Link
Success factor TOP
Performance of executing the 2020 Census
Time to answer